For full details on our terms and conditions please contact us. Nationwide Supplies is a trading name of Ecotech Solutions Ltd.
Use of Nationwide Supplies Builders Merchant Website
All orders and purchases made on the Nationwidedrainagesupplies.com, nSupplies.co.uk, nsbuildersmerchant.co.uk and www.plumb.build Sites will also be governed by the specific Product Terms relevant to each online product that will be stated in the relevant product page or preceding and associated category page.
These terms and conditions do not affect your statutory rights.
To register with Nationwide Supplies Builders Merchant you must be over eighteen years of age.
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details or speaking to an advisor who will be able to update your details for you.
Password and Security
When you register to use the Nationwide Supplies Builders Merchant website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately.
If Nationwide Supplies has reason to believe that there is likely to be a breach of security or misuse of the Nationwide Supplies Builders Merchant website, we may require you to change your password or we may suspend your account in accordance with our liability paragraph below.
Refunds on Promotional Offers
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price and all products involved in the promotion will need to be returned.Your statutory rights are not affected.
Nationwide Supplies Site Availability
Although Nationwide Supplies aims to offer you the best service possible, Nationwide Supplies makes no promise that the services at the Nationwide Supplies Builders Merchant website will meet your requirements. Nationwide Supplies cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to us via the telephone or by email at firstname.lastname@example.org and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Nationwide Supplies Builders Merchant website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Nationwide Supplies will attempt to restore the service as soon as it reasonably can.
Nationwide Supplies' Liability
The Nationwide Supplies Builders Merchant Site is provided by Nationwide Supplies without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The Nationwide Supplies website provides content from other Internet sites that suppliers maintain or resources and while Nationwide Supplies tries to ensure that material included on the Nationwide Supplies Builders Merchant website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Nationwide Supplies will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Nationwide Supplies Builders Merchant website. Pictures are for illustration purposes only and the actaul product may vary from that pictured. If Nationwide Supplies is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
· incompatibility of the Nationwide Supplies Builders Merchant Site with any of your equipment, software or telecommunications links
· technical problems including errors or interruptions of the Nationwide Supplies Builders Merchant Site
· unsuitability, unreliability or inaccuracy of the Nationwide Supplies Builders Merchant Site
· inadequacy of the Nationwide Supplies Builders Merchant site to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Nationwide Supplies Builders Merchant Site. Descriptions are as accurate as possible using manufacurer information and we are not liable for incorrect descriptions.
Nothing in this paragraph applies to Nationwide Supplies' liability in respect of products sold through the Site.
Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made although our online payment gateway service provider takes an instant payment before we have time to review the purchase.
If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy. If we are unable to contact you, we will treat the order as cancelled. All prices are expressed exclusive of any VAT payable unless otherwise stated.
With the nature of our scope of products delivery charges can become complicated and will be calculated on the cart page. This is the most accurate way to find out charges based on your cart and delivery location.
Free next working day courier delivery (where applicable) applies to UK mainland only and is subject to stock. WE ARE NOW SHIPPING DAILY TO SCOTTISH HIGHLANDS. Orders under £150 ex. VAT subject to a £14.99 handling fee, and may be sent via Royal Mail. Orders must be placed before 2.30pm to qualify for same day despatch.
From time to time delays can happen and because of this we ask you not to book any tradesman in before you receive your goods and do not plan your day around the delivery of your goods. We try to avoid this as much as possible but do not want anyone to waste time or money if an issue has arisen to delay delivery of goods to site.
All items must be checked for damages and signed for accordingly with our couriers or our own drivers at time of delivery. Nationwide Supplies must also be notified at time of delivery if there is any problems. If items have been signed for as 'Good Condition' upon delivery, than we cannot accept any claims for damages. Please note our default delivery is kerbside and if you wish our drivers to enter your property, you do so at your own risk and we will not be liable for any damages that may occur because of this.
Product allowances and Tolerances
Due to the nature of some of the products we sell, manufacturers recommend as general practice to allow for defects or damages and wastage when costing a job within calculations. For example, brick and blocks should have an allowance of 5-10% made when calculating. Timber finish dimensions have a tolerance of +/- 5mm from nominal size. Aggregates are weighed on a "dry" basis where possible.
Credit card orders may be subject to a 2% surcharge. This is an unavoidable cost that Nationwide Supplies has to pass on to the consumer in order to cover the charges made by our payment processing company. Debit card payments do not incur any additional fees.
Returns and Cancelled Orders
Returns and cancelled orders within 14 days may be subject to a 25% re-stocking charge and any other carriage/collection charges that may be incurred. Returns of special order items are not possible and will be subject to manufacturers stance on this. This is at Nationwide Supplies disgretion and if applicable will provide full details and warning before confirming any returns or cancelled orders. Goods not in a resealable condition, damaged or not in original packaging will he refused. We do not offer a collection facility so please make arrangements for return. Please contact us for a list of items which are not available for return under any circumstance which include products with an expiry date, powdered products, timber, open aggregates, soils and other items such as plasterboard and gypsum which need specific storage conditions. Returns outside the 14-day period will not be accepted.